Widerrufsrecht

Return & Refund Policy

1. Return Window
We accept returns within 14 days of your order delivery date. To be eligible for a return, item(s) must meet our strict return conditions outlined below.

2. Condition of Returned Items
To protect stock integrity, returned items undergo a strict quality check upon arrival. Items must be returned in the exact condition they were received:

  • Unworn, unwashed, and undamaged.

  • Free from smells, stains, makeup, deodorant marks, or pet hair.

  • All original tags, labels, and packaging intact.

Any returned items that show signs of wear, washing, or damage will be rejected and sent back to the customer at their expense.

3. Store Credit & Exchanges
To help support our growing brand and keep stock moving, all approved returns are issued via Store Credit (gift card) or a direct Size Exchange (subject to stock availability). Cash/card refunds are strictly reserved for items that arrive faulty or incorrect.

4. Final Sale & Non-Returnable Items

  • Headwear, caps, and accessories are final sale due to hygiene standards.

  • Sale or discounted items are not eligible for return or exchange.

5. Return Shipping Costs
Customers are responsible for covering return shipping costs. We recommend using a tracked shipping service, as we cannot issue store credit for items lost or damaged in transit.

6. How to Start a Return
To initiate a return or exchange, please email Grindinldn@hotmail.com with your order number, reason for return, and clear photos of the item showing its condition. Unauthorised returns sent without prior approval will not be accepted.